Professional Support Made Simple

threadcord transforms your Discord server into an organized support platform. Automatic ticket threads, role-based permissions, and comprehensive logging in one elegant solution.

T
Support Ticket - TK-7B42E9F1
Original Message
I need help with premium features
Author
@community_member
Staff will be with you shortly. Please be patient.
• Today at 6:13 PM

Ticket Controls:

CM
community_member Today at 6:13 PM

Hi there, I'm having trouble accessing the premium features even though I subscribed yesterday. Can someone help me with this?

S
@support_staff has joined the thread 6:14 PM
SS
support_staff 6:15 PM

Hello! I'd be happy to help you with that. Let me check your subscription status and get this sorted for you right away.

Professional Features

Everything you need to manage support requests efficiently in your Discord server.

One-Command Setup

Configure your entire support system with /setup channel staff_role logs_channel. Ready in seconds.

Automatic Ticket Creation

Any message in the ticket channel automatically creates a private thread. No commands needed from users.

Comprehensive Logging

All ticket activity is automatically logged to your designated channel for transparency and record-keeping.

Intuitive Controls

Staff can manage tickets with simple buttons: Mark as Done, Assign to Me, and Close.

Role-Based Management

Specify which roles can answer tickets. Keep your support system secure and organized.

Professional Workflow

Streamlined ticket management that keeps your main channels clean and organized.

Simple Setup

Get threadcord running on your server with just one command.

Setup Command
/setup channel:#support-tickets staff_role:@Support logs_channel:#ticket-logs
• channel: Where users will send messages to create tickets
• staff_role: Which role can answer and manage tickets
• logs_channel: Where all ticket activity will be logged
1

Create Required Channels

Set up two channels: one for ticket creation and one for logs. The bot will handle everything else.

2

Define Staff Role

Select or create a role that will have permission to answer tickets (e.g., @Support, @Moderator).

3

Run /setup

Use the /setup command with your channel names and staff role. threadcord will configure everything automatically.

How Tickets Work

User Creates Ticket

A member sends any message in the ticket channel. threadcord automatically creates a private thread with ticket controls.

Staff Manages Ticket

Staff members can use the intuitive buttons to mark tickets as done, assign them, or close them.

Everything is Logged

All ticket creation, management, and closure activities are automatically logged to your designated channel.

Ready for Organized Support?

Transform your Discord server into a professional support platform with threadcord.